Contact us
Real humans read these emails. We try to respond within one business day.
Last updated: May 30, 2026
Support
For account questions, setup help, bugs, and anything else about using the product — routeforms@gmail.com.
If you can include the form ID (the one in the URL when you open a form inside RouteForms) and a short description of what you tried, we'll usually get you a fix in the first reply.
Billing
For invoices, plan changes you can't do yourself, refund requests, or chargeback questions — routeforms@gmail.com. See our Refund & Cancellation Policy for the windows and process.
Security
To report a vulnerability or a suspected breach — routeforms@gmail.com. Please don't post sensitive findings publicly until we've had a chance to fix them. More detail on our Security page.
Data requests
To exercise your data rights under our Privacy Policy — access, rectification, deletion, export, or withdrawing consent — email routeforms@gmail.com from the address on your account and tell us what you'd like us to do.
What to include
- The email address on your RouteForms account
- What you were trying to do
- What actually happened (a screenshot or error message is great)
- If a form is involved, the form ID from the URL inside the dashboard
Response time
We aim to reply to support and billing emails within 1 business day, security reports within 2 business days, and data requests within 30 days (the DPDP / GDPR window).